Returns and refunds.
On the rare occassion you are not totally satisfied, or you have some other reason for requiring the return of an item from our pre-designed collections, you may:
Exchange your item for another in our collection. Please note, partial refunds are not possible so if you choose an item of lesser value you will not be reimbursed the difference; though if the newly chosen item is of greater value you will need to pay the outstanding balance). *the usual free UK shipping will not apply to the replacement item.
Return your item and commission a bespoke design instead. Again, no partial refunds are possible but additional payment will be required if the new design is of a higher value than the original purchase.
Return your item for a full refund - minus postage, packaging and processing costs. This option is only available for engagement rings from our collections which have been purchased online without seeing it in person.
Your jewellery item(s) must be returned in perfect condition, unworn and in the original undamaged packaging within 21 days of purchase (it is sometimes possible for this timeframe to be longer if discussed and confirmed prior to purchase depending on the circumstances - planned proposal date, for example).
Earrings can not be returned or exchanged for hygiene reasons - though if there is a fault with the product a repair/exchange may be possible.
Bespoke commissions (or collection items that have been modified in any way, including resizing) can not be returned or refunded. The 50% commission deposit is non-refundable as this goes towards purchasing the materials for each specific design and are then unsuitable for other pieces.
Terms and conditions
Bespoke commissions are Free* (to mainland addresses within the UK) postage using Royal Mail "Special Delivery" which is trackable and insured, with guaranteed delivery the next working day by 1pm. If you live outside the UK we use Parcelforce "Worldwide" which is also insured but delivery times do vary (from two working days).
If your package arrives danaged or tampered with you must write "damaged" when you sign for it.
packages sent outside the EU may be subject to a local tax dor duty which is the responsibility of the customer.
Payment is made in GBP - your credit card company will convert your currency at their exchange rate.
Dress jewellery has various postal options, such as first class Royal Mail, these can be selected at checkout.
We cannot send insured parcels to the following countries: Afghanistan, Angola, Cuba, Ethiopia, Iran, Iraq, Lebanon, Liberia, Libya, Myanmar, Nicaragua, Nigeria, North Korea, Rwanda, Sierra Leone, Somalia, Sudan, Syria, Uganda, Zimbabwe and the countries comprised by the former territories of the USSR and/or the Federal Republic of Yugoslavia and/or the Republic of Serbia.
We should be able to send to all countreis not listed, but if you live outside of the UK and/or wish to have the item shipped to an address outside of the UK then you will need to check with us first.
We are always happy to send out our jewellery and/or gift vouchers to an address you choose, beautifully packaged and with your own personal message handwritten on a card.
The use of this website means you are agreeing to and accept the terms and conditions of use, These terms and conditions apply to the website , its contents and products, they do not apply to any other websites owned or run by Kathleen Jackson Jewellery.
The terms "we" and "us" refer to Kathleen Jackson Jewellery, "you" refers to the person using the website ().
by using the website you confirm you are at least 18 years of age, or that you are accessing the website with the consent of your parent/guardian if you are under 18.
Under no circumstances shall Kathleen Jackson Jewellery be liable for any indirect, special, inciddental or consequential damages of any kind, regardless of the form of action, whether in contract, tort (including negligence), strict product liability or otherwise, even if we have been advised of the possibility of such damages.
All of the designs displayed on are the companys intellectual property and are automatically protected under design right. This means that the use of these deisgns for any purpose without written permission would be an infringement of UK Patent Law.
You may not copy, reproduce, distribute, republish, download, display, post or transmit any part of the website without written consent from us. Images or content from this website may be printed out for legitimate use relating to the company.
The images on the site are for informational purposes only and are autimatically protected under UK copyright laws.
Any infringement of design right or copyright (such as copying by other manufacturers or rretailers) would entitle us to take civil action in court with a view to seeking damages.
You shall not use the website in any way that will damage it or interrupt its provision. You shall not use the website to transmit or post any computer viruses. We cannot guarantee that the website is free from computer viruses, and you should take your own precautions in this respect.
We will try to make sure that the website is always available; however, this is not always possible, and we are not liable if the website is unavailable.
We reserve the right to terminate the website or remove any of the content / services on it with immediate effect at any time. Very occassionally information displayed on our website may be incorrect due to system errors, we will endeavour to avoid errors but if they do occur we will not honour inaccurate or erroneous prices.
Our prices may be subject to change without notice.
Gift vouchers are not redeemable for cash and are not transferable. The balance of a gift voucher must be used in one transaction. Kathleen Jackson Jewellery is not responsible for any lost and/or stolen gift vouchers.
Shipments dispatched remain our responsibility until received by the recipient. Kathleen Jackson Jewellery is not responsible for jewellery where delivery has been attemoted but no sgnature was obtained by the delivery company.
Damaged or tampered shipments must have the word 'DAMAGED' written by the receiving person n the delivery agents paperwork. Failure to do this will result in the shipment becoming uninsured and Kathleen Jackson Jewellery cammot accept responsibility for this.
Jewellery shipped abroad may be liable to tax or duty charges applied by the recipients country's customs. This is out of Kathleen Jackson Jewellery's control and something we can not accept responsibility for.
Jewellery returned remains the responsibility of the customer until received back by Kathleen Jackson Jewellery, together with the appropriate paperwork and packaging.
Jewellery is not guaranteed for delivery on weekends or bank holidays and Kathleen Jackson Jewellery is not responsible for any loss or claim resulting from this fact.
Due to health and safety legislation earrings cannot be returned.
Pre-designed collection items purchased directly from Kathleen Jackson Jewellery can be exchanged / returned in accordance to the details on the "refunds" section to the left of this page. Commissioned items can not be exchanged or refunded.
Our returns policies do not affect your statutory rights.
Every attempt has been made to ensure that the jewellery displayed on is as accurate as possible, however some products may appear larger/smaller than their real life size and since every computer monitor is different, variations in colour may occur.
The product dimensions supplied are intended to give only an approximate indication of the size of individual products.
We provide comprehensive information as to how to care for your jewellery; we can not accept responsibility for problems with your jewellery if this advise has not been adhered to exactly.
Diamond carat weights stated are within 0.05 carats of the exact weight.
We will either take your ring size in person (using an industry standard wheatsheaf ring sizers of wide and/or narrow size) or have you provide us with your ring size choice from an alternative source if we are not having a face to face consultation; We will offer any ring sizing advice in good faith however the final responsibility of finger size choice lies with the customer as it is always a matter of personal preference. Once the customers finger size has been agreed with a member of our staff this decision is binding and the customer will be charged for any subsequent changes of ring size.
Kathleen Jackson Jewellery only purchases diamonds from respectable dealers that adhere strictly to the kimberley process and every attempt is always made to ensure that diamonds are not sourced from countries that use the money to fund conflicts.
The term "unique" when applied to a design or product on this website means that the design has at least one difference to any other design or on this website. Although we would never copy other people's work, we can not be held responsible for copies of our unique designs by other people known or unknown to us.
We reserve the right to change these terms and conditions of use from time to time. If this happens, we will notify you by posting the new terms and conditions of use on the website. If you do not wish to be governed by the revised terms and conditions of use, please stop using the website.
These terms and conditions of use are governed by the law of England and you and we agree to use the english courts if there is any dispute between us.
If any part of these terms and conditions of use is found to be invalid by law, the rest of them remain valid and enforceable.