An 18 inch silver snake chain holding a relatively chunky pendant made up of a rose quartz and clear rock crystal, with two small silver spacer beads.
smaller rose quartz & crystal necklace
SIZE - 18" chain
METAL - sterling silver
FINISH - polished
On the rare occassion you are not totally satisfied, or you have some other reason for requiring the return of an item from our pre-designed collections, you may:
- Exchange your item for another in our collection. Please note, partial refunds are not possible so if you choose an item of lesser value you will not be reimbursed the difference; though if the newly chosen item is of greater value you will need to pay the outstanding balance). *the usual free UK shipping will not apply to the replacement item.
- Return your item and commission a bespoke design instead. Again, no partial refunds are possible but additional payment will be required if the new design is of a higher value than the original purchase.
- Return your item for a full refund - minus postage, packaging and processing costs. This option is only available for engagement rings from our collections which have been purchased online without seeing it in person.
Your jewellery item(s) must be returned in perfect condition, unworn and in the original undamaged packaging within 21 days (it is sometimes possible for this timeframe to be longer if discussed and confimred prior to purchase depending on the circumstances - planned proposal date, for example).
Earrings can not be returned or exchanged for hygene reasons - though if there is a fault with the product a repair/exchange may be possible.
Bespoke commissions (or collection items that have been modified in any way, including resizing) can not be returned or refunded. The 50% commission deposit is non-refundable as this goes towards purchasing the materials for each specific design and are then unsuitable for other pieces.
Each of our fine jewellery pieces come packaged in one of our custom boxes with a small bag, comes with an "information pack" which consists of invoice, receipt, valuation certificate, jewellery care guidelines, information on the company, and the design sketch for your item; each will be sent free of charge within the UK using Royal Mail Special Delivery (if you are outside of the UK we can send your items via ParcelForce Express 48 for an additional charge).
Our dress jewellery comes in our branded packaging but without the "information pack" unless seperately requested and paid for; various postage options are available at check out.