Perfumes and lotions should be applied and allowed ample time to be fully absorbed into the skin prior to wearing jewellery as it can cause damage to the item or irritation to the skin. Always remove your jewellery when bathing / washing up / swimming, any hands-on activities such as sports / gardening, and any activities where your jewellery may come into contact with abrasives / chemicals such as cleaning products. We advise you to keep your jewellery in the packaging or a jewellery box when unworn to minimise scratching and other damage. 

Emeralds, opals, pearls, and amber should only ever by cleaned by a jeweller; other gemstones (excluding some treated stones) should be carefully cleaned regularly at home. The easiest way to do so is to use a soft baby’s toothbrush / paintbrush with almost neat washing up liquid. After giving it a good clean and removing any debris, paying special attention to remove any build up inside / beneath the setting(s) and behind the stone(s), it should then be very thoroughly rinsed with cool water. You can then let it air dry or dry it using a very soft lint-free cloth, though you must ensure it is completely dry before wearing.

Colour-treated diamonds are held under very high pressures and temperatures or by controlled exposure to radioactivity; sometimes also heat treated afterwards to stabilize this colour change. It is vital that such stones are never heated by a jeweller and should be removed before any work is done on the ring, as heating could result in altering / losing the colour of the stone. It is not advisable for any colour treated or heat sensitive gemstones to be ultrasonically cleaned, or go through a rhodium plating process; though they are safe to be gently cleaned at home using the suggested gentle method above. 

Enamelling is an organic process at Kathleen Jackson Jewellery and as such we can not guarantee the exact shade/positioning of the fired enamel. Enamel is an interesting finish to choose, it is fragile and time will re-design them through wear as the layers of enamel gradually deteriorate / chip / crack, etc. Fully enamelled jewellery cannot be resized; partially enamelled jewellery may potentially be resized however this may affect the existing enamel finish. Only use clean cool water or the supplied polishing cloth to clean enamelled jewellery. 

Although allergic reactions can occur to precious metal jewellery, it is more common that a reaction is in fact a form of skin irritation such as contact dermatitis. To rectify this condition, or to rule it out, you should thoroughly clean your appropriate jewellery ensuring all remnants of detergent are eliminated; leave the item unworn until the skin has fully recovered before wearing again; once the skin is fully healed make sure the ring is completely dry before putting it back on. Ensure you always remove the item before washing / getting wet, that all lotions / perfumes are well absorbed prior to wearing, and your jewellery is cleaned often to prevent another outbreak.

Jewellery needs to be looked after as gemstones are natural materials that can be easily damaged and precious metals can easily be marked/damaged. Take off your jewellery when doing anything “hands on” and realise that any impact can weaken the structure of the piece and result not only in scratching / denting / marking the metal but also result in gemstones becoming loose or even falling out – if hit gemstones they can scratch, chip, smash. Faceted, cabochon cut and rough gemstones are held in place via claws/lip of metal which are secured over the stone, any damage to either the stone or metal could affect its security; pearls are held on to a “peg” of metal using adhesive which is thus further susceptible to moisture and damage. All types of setting, though especially tension / adhesive can become loose over time, though it is often a simple task for us to tighten it up for you.

Precious metals are soft and over time metals will scratch / mark / tarnish and finishes will wear to a dull shine; the speed and severity of this depends on a vast number of variables such as lifestyle, design, even the shape of your hands. A particular factor is physical contact with other metals or hard materials. A professional re-finish is sometimes available, if desired, though this is not recommended to be done too often and is not always possible due to design limitations such as enamel.. You can partially revive a polished item by buffing it up using the polishing cloth provided. This cloth should be kept in its packet between uses as abrasive dust could accumulate on it. To revive a matt finish, it will need to be reapplied, as although the polishing cloth may help with tarnish/smears, it will not affect the finish of the piece. Sterling silver will tarnish over time, especially if unworn, and a damp environment will exaggerate this, often turning the item black - particularly in a sulphurous area. When melting and reforming clients own metal it is likely to have porosity which may mean there are slight imperfections on the surface; in rare cases it may be unsuitable for use due to its lack of structural integrity.

If your jewellery item is plated this will wear off over time to reveal the natural colour of the metal underneath; such as rhodium plating on white gold. This can be re-applied or stripped off as desired. Care should always be taken when cleaning plated jewellery to protect the layer of rhodium/gold from being worn away or scratched.

We recommend you bring your jewellery back to us every 12-24 months for a check-up.